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Apr
3
Is Your Computer Protected?
Posted by Kathryn Hurd on 04/03/2015 11:02 AM

Did you know that SUNY New Paltz offers FREE antivirus software that you can download from our website?  If you don’t currently have an antivirus software program installed on your computer, you are putting your files and personal information at risk.  Symantec antivirus is available for use on a personal computer for all students, faculty, and staff members who have a current NPCUID and password (faculty and staff should not use this version of Symantec on any campus-owned computers; for more information about antivirus software and campus-owned computers, please contact the Faculty/Staff Help Desk at 845-257-3449).

Students, now is a great time to make sure your computer is protected before leaving campus for the summer.  The Academic Computing Help Desk is available to assist you if you need help downloading or updating the program or making sure you know how to perform a live update to ensure that your protection is up-to-the-minute.  You can call the Help Desk at 845-257-3597 or walk in to Humanities 103 any time during regular business hours.  Additionally, you can submit a support ticket any time at support.newpaltz.edu and a staff member will address your issue during the next business day.  


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Mar
31
Adobe Creative Cloud Has Arrived!
Posted by Kathryn Hurd on 03/31/2015 02:42 PM

The Adobe Creative Cloud suite has been licensed by SUNY New Paltz and is now installed in the open Mac lab (CSB 119).  Stop by and take a look at the latest from Adobe!

Not familiar with the new Creative Cloud apps?  No worries!  The Creative Suite (CS6) applications are still available right alongside the new versions, so you can explore the updated products while still using the older versions for your classes.     

With our new license we are also pleased to be able to offer Adobe's video-editing applications (Premiere Pro, After Effects, Audition, SpeedGrade, Prelude, and Media Encoder), in addition to the photo, web, and layout programs we have always provided.  Let us know what you think of the new Creative Cloud apps and, if you have any questions, please contact the Academic Computing Help Desk (Call: 845-257-3597; Walk-in: Humanities 103; Online: support.newpaltz.edu). 


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Mar
31
Time to Buy More Print Quota?
Posted by Kathryn Hurd on 03/31/2015 02:34 PM

Will you have enough print quota funds to last until the end of the semester?  Now’s the time to take a look at your print quota balance on my.newpaltz.edu (Never checked your print quota balance? Click here to learn how...) and decide if you need to buy more quota so you can complete your assignments for the semester.

Additional print quota can be purchased in two ways:

  • In-person: visit the campus Parking Office, located in the basement of the SUB, to use cash to purchase additional print quota. 
  • Online: you can purchase additional print quota online using a credit card through my.newpaltz.edu

Keep in mind that extra print quota funds do not always roll over into the next semester, so only purchase as much as you think you'll spend.  For full instructions on how to purchase print quota through my.newpaltz.edu or for information on how to use print quota purchased through the Parking Office, check out this knowledge base article about print quota.   


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Mar
4
Technology Help When You Need It
Posted by Kathryn Hurd on 03/04/2015 10:20 AM

We’ve all been there…. those times when our computers or devices just don’t want to do what they’re supposed to do!  When you need help spotting an issue or if you just don’t have the right tool for a job, the Academic Computing Help Desk is available to assist you. 

So, what can we help you with?  Our services include, but are not limited to, the following:

  •          Helping you connect to the wireless network & the campus’ wireless printing
  •          Scanning and removing viruses and malware
  •          Installing (free!) antivirus software and programs
  •          Resetting passwords and reactivating disabled accounts
  •          Supporting labs and classroom instructor stations
  •          Supporting use of Hawkmail/Google accounts and related apps
  •          Providing a 24-hour-a-day support site with a searchable knowledge base

Our staff are available seven days a week (during the regular semester) to provide walk-in or phone assistance with all of the above and more (please see our website for a detailed list or give us a call to see if we can assist with your specific problem).  During off-hours, you are able to search our online knowledge base for self-service solutions, or to access our 24-hour-a-day support site, which allows you to submit a support-ticket any time of day or night and receive help during the next business day.

The Help Desk is located in Humanities 103 and students can reach the Help Desk by calling 845-257-3597 (instructors experiencing an issue with classroom technology can call x6789). So, the next time you have an unhappy computer or device, remember that the Academic Computing Help Desk is only a call… or a visit… or a support-ticket away! 


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Mar
4
Introducing the "Home Drive"
Posted by Kathryn Hurd on 03/04/2015 10:14 AM

Have you ever forgotten your flash drive when working in a computer lab?  Do you need to save your work when using our VDI environment?  Have you ever accidently lost a project while working in a lab?  We have a solution to all these situations! 

You now have access to network storage (“home drive”) whenever you use one of our campus Windows computer labs (for Mac labs, the home drive is only accessible through VDI, currently) or when you work on- or off-campus in the VDI environment.  All users with a valid New Paltz username (NPCUID) and password have access to approximately 2 GB of storage in their home drive.  A few important things to note about your home drive.

  • All files saved in the home drive are private and only visible to you and the campus system administrator.
  • All files are backed up (but we still recommend periodically saving files to a thumb drive or your Google Drive as a precaution).
  • When you have used 90% of your home drive capacity, you will get an email from helpdesk@newpaltz.edu indicating that you have nearly reached your storage quota.

You can view your home drive by going to your start menu and clicking on “Computer” when you are on the campus network or when logged in through VDI.  Your home drive will be named with your SUNY New Paltz user-ID and it will also show as the "N:" drive.  Currently, your home drive will be the default save location for most software applications. 

The home drive project is still underway and we will keep the campus community updated as features are added to the home drive system.  If you have questions about using your home drive, please contact the Academic Computing Help Desk (helpdesk@newpaltz.edu; 845-257-3597), stop by our office in Humanities 103, or submit a ticket at support.newpaltz.edu.


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