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Featured Services: VDI and the Home Drive
Posted by Kathryn Hurd on 10/06/2015 05:13 PM

Introducing Virtual Desktop Infrastructure (VDI) and the “Home Drive.”  With these two services, students, faculty, and staff can access University licensed software from anywhere with an internet connection and save their work to the campus network.  

VDI works on most platforms including Windows, Mac, Apple (iOS), and Android devices.  This means you can access the specialized software in our campus labs on whichever device works best for you.  Work created when using VDI can then be saved to your personal “Home Drive,” which is a campus managed alternative to other types of cloud storage, such as Google Drive.  With the “Home Drive,” users can save up to 2 GB of files directly to the campus network, although periodic backups to other storage sources, such as a personal flash drive, is recommended.  

The “Home Drive” is also there for emergency situations, such as a lab computer suddenly losing power.  If this happens, the automatic back-ups created by the “Home Drive” may allow Academic Computing personnel to recover your files (contact the Academic Computing Help Desk at 845-257-3597 or by submitting a support ticket at  

Good to Know:

  • You can access and view your “Home Drive” from anywhere when you are logged into VDI.
  • Any work not saved to an external storage system (Home Drive, flash drive, external hard drive, etc) will be permanently lost once the virtual desktop is closed.
  • When you have used 90% of your Home Drive storage space capacity, you will receive an alert letting you know that you are almost out of space.

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Color Printing on Campus
Posted by Kathryn Hurd on 10/06/2015 05:03 PM

Want to add a little extra color to your papers and projects, but not sure where to find color printing options?  Color printers are available in strategic locations across campus and if you are a SUNY New Paltz student, faculty member, or staff member you can print in color at any of the following locations:

  • HUM 105B
  • HUM 107
  • CSB 118/119
  • OMB 102
  • OMB 210
  • SAB 210
  • SAB 212

While color printing adds a little extra flair to your work, keep in mind that there is an additional cost when compared to standard black and white printing.  Single-sided color printing costs $0.50 and double-sided color printing costs $0.25 a side.  Be sure to manage your print quota throughout the semester by going to and logging in to your account. 

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Better Support, Better Service:
Posted by Kathryn Hurd on 10/06/2015 04:40 PM

Have you visited yet? is a support portal that streamlines the way in which you receive assistance for your campus computing needs, including support for (but not limited to) the following: accounts and logins; classrooms and computer labs; printing and wireless printing; campus wireless; and game and media devices.

Additionally, effective Fall 2015, has been expanded to also support Blackboard related questions and requests.

Why use  Submitting a support tickets benefits you in the following ways:

  • Routing of your request to the appropriate staff member (all departmental requests will still be handled by that department's assigned support liaison)
  • Time efficient service from the next available staff member
  • High visibility for your request until your question is answered or your issue is resolved
  • Frequent updates as progress is made on your request

If you haven’t already, try the next time you have a computing support need (faculty and staff should continue to contact the Fac/Staff Help Desk for office computer support).  Go to and log in to create a ticket or email us at or and a ticket will be auto-generated for you. 

Prefer more immediate contact?  You can also reach us at 845-257-3597 or visit us in Humanities 103 and we will help create a ticket for any situation that cannot be immediately resolved.

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Is Your Computer Protected?
Posted by Kathryn Hurd on 04/03/2015 11:02 AM

Did you know that SUNY New Paltz offers FREE antivirus software that you can download from our website?  If you don’t currently have an antivirus software program installed on your computer, you are putting your files and personal information at risk.  Symantec antivirus is available for use on a personal computer for all students, faculty, and staff members who have a current NPCUID and password (faculty and staff should not use this version of Symantec on any campus-owned computers; for more information about antivirus software and campus-owned computers, please contact the Faculty/Staff Help Desk at 845-257-3449).

Students, now is a great time to make sure your computer is protected before leaving campus for the summer.  The Academic Computing Help Desk is available to assist you if you need help downloading or updating the program or making sure you know how to perform a live update to ensure that your protection is up-to-the-minute.  You can call the Help Desk at 845-257-3597 or walk in to Humanities 103 any time during regular business hours.  Additionally, you can submit a support ticket any time at and a staff member will address your issue during the next business day.  

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Adobe Creative Cloud Has Arrived!
Posted by Kathryn Hurd on 03/31/2015 02:42 PM

The Adobe Creative Cloud suite has been licensed by SUNY New Paltz and is now installed in the open Mac lab (CSB 119).  Stop by and take a look at the latest from Adobe!

Not familiar with the new Creative Cloud apps?  No worries!  The Creative Suite (CS6) applications are still available right alongside the new versions, so you can explore the updated products while still using the older versions for your classes.     

With our new license we are also pleased to be able to offer Adobe's video-editing applications (Premiere Pro, After Effects, Audition, SpeedGrade, Prelude, and Media Encoder), in addition to the photo, web, and layout programs we have always provided.  Let us know what you think of the new Creative Cloud apps and, if you have any questions, please contact the Academic Computing Help Desk (Call: 845-257-3597; Walk-in: Humanities 103; Online: 

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